Looking for an Eargo Replacement? Here's What You Need to Know

If you own Eargo hearing aids, you may have heard the news: LXE Hearing, the parent company of Eargo, Lexie and Go Hearing, announced in July 2026 that it was winding down its U.S. operations. LXE's confirmed customer service window is closing on September 15, 2026, and the company has not guaranteed any support beyond that date.

If you're an Eargo owner, that leaves an uncomfortable question: What happens now that your hearing aids need support and there may be no one left to answer?

Zepp Clarity gives you a straightforward answer: modern hearing aids backed by a company that isn't going anywhere, plus a support team and audiologist you can actually reach.

What the Wind-Down Actually Means for You

If you currently own Eargo, Lexie or Go Hearing devices, here's the practical picture: Your existing hearing aids should keep working and amplifying sound for now; this isn't a hardware shutoff.

What's less certain is everything around the hardware. LXE hasn't committed to further software or firmware updates, and the Eargo and Lexie apps will eventually stop being available for new downloads, though no removal date has been announced yet.

That matters most if you own one of the newer, app-dependent devices. The Lexie B3 Powered by Bose relies on the app for its full setup and frequency adjustments, and the Lexie H1 Hearing Buds use it for sound personalization, noise settings and touch-control assignments.

An installed app may keep working fine for a while, but replacing your phone or updating to a newer iOS or Android version down the road could cause problems if the app isn't kept current.

LXE said it expected to share more about its transition plan within about 60 days of the July announcement, a window that lined up with September 15, when the confirmed support period ended. If you're reading this after that date, the official support window has already closed, and it's worth checking directly with LXE for whatever comes next.

What to Do If You Currently Own Eargo or Lexie Hearing Aids

If you're not ready to switch yet, a little housekeeping now can save you a headache later. Make sure your email address is current with the company, since LXE says future updates will go out directly to customers. It's also worth avoiding unnecessary phone or OS updates for now if you're relying on the app.

Hold onto your purchase receipt and serial number, and if you have any unresolved returns, warranty claims, technical issues or replacement-parts requests, reach out immediately.

If you bought through a third-party retailer, it's also worth checking whether you're separately covered by that retailer's own return or protection policy.

None of this changes the bigger picture: the ongoing support you bought your hearing aids for is going away. Zepp Clarity is built to be the alternative that doesn't.

0ne0w downloads, though no removal date has been announced yet.

An installed app may keep working fine for a while, but replacing your phone or updating to a newer iOS or Android version down the road could cause problems if the app isn't kept current.

Eargo said it expected to share more about its transition plan within about 60 days of the July announcement, a window that lined up with September 15, when the confirmed support period ended. If you're reading this after that date, the official support window has already closed, and it's worth checking directly with Eargo for whatever comes next.

Three Ways to Hear Better with Zepp Clarity

Zepp Clarity offers three hearing aids, each built for a different priority: discretion, durability or connectivity. Every model comes with the same lifetime customer service and audiologist access, no matter which one you pick.

1. Zepp Clarity One: Nearly Invisible, Simple to Use

If discretion is your top priority, Clarity One is the closest match to what you're used to. It sits deep in the ear canal for a nearly invisible fit, with personalized hearing adjustments through the Zepp Clarity app, noise reduction and feedback management built in.

It's rechargeable, runs up to 18 hours on a charge, is designed for mild to moderate hearing loss and comes with a 1-year warranty.

2. Zepp Clarity Pixie: Nearly Invisible, Built to Last

Pixie is Zepp Clarity's most durable nearly-invisible option. It shares Clarity One's discreet, form-fitting design but adds a titanium alloy shell, medical-grade silicone domes for a secure all-day fit and wireless charging.

It also sends notification alerts directly to your hearing aids, and it carries the longest warranty in the lineup at 2 years.

3. Zepp Clarity Omni: Hearing Assistance Meets Modern Connectivity

The Zepp Clarity Omni streams audio and calls directly from your phone over Bluetooth and supports Auracast, the next generation of Bluetooth broadcast audio.

It also includes directional microphones, adaptive feedback cancellation, wind and noise reduction and personalized hearing adjustments through the app, backed by a 1-year warranty.

	Best for	Design	Standout feature	Warranty
One	First-time buyers who want simple, discreet hearing help	Nearly invisible, in-canal	Rechargeable, 18-hour battery	1 year
Pixie	Anyone who wants a discreet fit built to last	Nearly invisible, titanium alloy	Wireless charging, call alerts	2 years
Omni	People who want hearing aids that double as earbuds	Receiver-in-canal	Bluetooth streaming + Auracast	1 year

The Difference Doesn't End with the Device

A hearing aid is a long-term purchase, and if you're coming from Eargo or Lexie, you already know what it feels like when that support disappears. Every Zepp Clarity hearing aid comes with lifetime customer service and professional audiologist access.

Our support team is available to help, from initial setup to adjusting your settings months or years down the line, not just during the sale.

And if you're not sure how to get the best results from your device, Zepp Clarity's featured audiologist, Dr. Heather Andrews, Au.D., is available to help you fine-tune it and make the most of your hearing experience. You don't have to figure it out alone, and you don't have to wonder if anyone will still be there next year.

Try It Risk-Free

Every Zepp Clarity purchase comes with a 60-day risk-free trial and a full money-back guarantee if you're not satisfied.

And if you'd rather start with information than a purchase, take our free hearing assessment, request a free sample fitting kit, or call (855) 619-4327 to talk it through with our team.

Frequently Asked Questions

Will my Eargo or Lexie hearing aids stop working?

Not necessarily right away. Existing devices should continue amplifying sound. But LXE hasn't committed to further software or firmware updates, and confirmed customer service, warranty claims and replacement parts ended on September 15, 2026. LXE said it expected to share more about long-term support within about 60 days of its July announcement, a window that has now passed.

I own a Lexie B3 or Lexie H1. Does this affect me too?

Yes. The wind-down covers Eargo, Lexie and Go Hearing. It's worth noting that the Lexie B3 Powered by Bose and Lexie H1 Hearing Buds rely especially heavily on the Lexie app for setup and personalization, so ongoing app support matters even more for those devices.

Do I need a new hearing exam to switch to Zepp Clarity?

No formal exam is required. Our free 5-minute hearing assessment can help you decide which model fits your needs, and our audiologist is available if you want additional guidance.

Are Zepp Clarity hearing aids FDA-regulated?

Yes. Like Eargo, Zepp Clarity devices fall under the FDA's over-the-counter (OTC) hearing aid category, established in 2022 for adults with perceived mild-to-moderate hearing loss.

What if I need help after my purchase?

That's the point of lifetime customer service: it doesn't expire. Reach our team or work directly with our audiologist for as long as you own your device.

Ready for Your Next Hearing Aid?

Eargo and Lexie's confirmed support ends on September 15, 2026. You don't have to wait around to see what, if anything, comes next.

Explore a new generation of hearing technology, backed by a team that's still going to be here:

View Zepp Clarity products

About Zepp Clarity

Zepp Clarity is a division of Zepp Health. Founded in 2013, Zepp Health is a global smart wearable brand with 40 million users in 90 countries and 200 million units sold. Its products, including hearing aids, smart wristbands, watches and headphones, help users achieve daily health and fitness goals.